Who Maintains Your Internal Tools After Launch?
A working app needs an owner after the initial build. Make the division of work explicit between your business, the hosting platform and anyone providing implementation or maintenance.
Separate the responsibilities
Swipe or scroll the table to see all columns.
| Area | Agree who owns it |
|---|---|
| Business rules | Confirm correct calculations, approval policies and changes in the process. |
| Connected services | Manage provider accounts, permissions, credentials and connection changes. |
| Release review | Review proposed changes and test the affected journeys. |
| Incidents | Notice failures, investigate their scope and coordinate recovery. |
| Data | Decide retention, access, export and recovery requirements. |
Prepare for a handover
Keep an inventory of the app, connected accounts, important rules and test scenarios. Identify who can administer each account without sharing personal passwords. Make sure a second authorized person can find the information and perform the agreed recovery steps.
Budget from the actual work
There is no universal maintenance percentage that fits every app. Estimate the expected changes, integration complexity, review effort and response coverage. A public portfolio and a payment-linked booking system create different operational responsibilities.
What Managed means at Chromoly
The initial build and ongoing service are scoped and quoted separately. The proposal defines credits, revisions and acceptance criteria. Priority direct support targets an initial response within one business day; that is not a guarantee that every issue is resolved within a day. Larger changes and integrations are quoted separately. Managed service and self-service plans.
Ask before launch
- Who handles a failed connection and how are they notified?
- What maintenance and change requests are included?
- What access and records are needed to restore service?
- How does the business continue while the app is unavailable?
Frequently asked questions
Does hosted software include all custom maintenance?
No. Hosting, support and application-specific work are different services. Check the subscription and agreed service scope.
Does a one-business-day response target guarantee a fix?
No. It describes the initial response. Resolution depends on the problem, scope and any separately agreed service commitments.
Related reading
- How to Maintain an AI-Generated App
- Chromoly for Agencies: Client Builds and Managed Support
- How to Detect and Recover From Silent Automation Failures
Custom builds open on December 1, 2026. Self-service opens in January 2027. Check current availability and limits before planning a rollout.
Discuss your system with us.
Bring your workflow and requirements. We can scope a Managed build and ongoing service around them.
Book a discovery call